Frequently Asked Questions
Everything you need to know about your new favorite accessories.
When will my order ship?
Standard orders typically process within 1-3 business days. For personalized or custom jewelry, please allow up to 4 weeks for production before your item ships.
What is your return policy?
We accept returns on unworn, non-custom items within 30 days of purchase. Please note that personalized pieces and final sale items are not eligible for return or exchange.
How should I care for my BaubleBar jewelry?
To keep your pieces sparkling, avoid contact with water, perfumes, and lotions. Store your jewelry in a dry place and clean it gently with a soft, lint-free cloth.
Do you offer international shipping?
Yes, we ship to many countries worldwide! Shipping rates and delivery timelines vary by destination and will be calculated at checkout.
Can I modify or cancel my order?
Because we work quickly to get your order to you, we can only make changes or cancellations within 30 minutes of the order being placed.
What materials are used in your products?
Our designs feature a variety of high-quality materials, including 18K gold plated sterling silver, brass, glass stones, and semi-precious beads. Detailed material info is listed on each product page.